Help

Signing in

Brood has no passwords of its own. You sign in with your IT-Labs account, and IT-Labs brings you back to Brood.

How to sign in

1. Open Brood. If you are not signed in, press **Sign in with Core**. 2. The IT-Labs sign-in page opens. Sign in there as you always do. 3. You land back on the Brood board, signed in, on the page you wanted.

That is all. Your browser is tied to your session, so nobody can use your session from another browser.

Staying signed in

Brood renews your session in the background while you work, so you are not thrown out in the middle of a task. If you are idle for a long time or sign out, you go through the same three steps again. Pressing **Sign out** ends your session at once, on this box and at IT-Labs.

When IT-Labs cannot be reached (offline banner)

If the connection to IT-Labs is lost, a yellow banner says "Working offline since ...". You can go on looking at the board and doing everyday work for a limited time that your company sets. While you work offline:

- Steps that need IT-Labs are not available: changing roles or seats, keys, settings, jobbers, approvals, closing tasks, exports and downloads. Brood says so plainly when you try. - When the connection comes back, the banner goes away by itself. If the offline time runs out first, sign in again.

A second check for important steps

Some steps ask you to prove it is you once more, for example closing a task with **Yes**. Brood then opens the IT-Labs page, you give your second factor (a one-time code or a passkey), and you come back to the same page. Then press the button again. Once you have done it, Brood does not ask again for about 15 minutes. On a test box the second check may be switched off; the switch lives at IT-Labs and Brood only shows what it says.

If Brood refuses you

- **This box is not linked to Core yet:** nobody can sign in until your administrator has connected Brood to IT-Labs. - **No seat in this company:** IT-Labs knows you, but your company has not given you a place in Brood. Ask your company administrator. - **Your session has ended:** sign in again. - **Your request was not signed by your browser:** reload the page and try again.

Connecting your AI helpers

Your own AI sessions do not use this page. They use a personal key from IT-Labs together with their app name and session name, and Brood treats each one as a connected helper that works for you. Your company may limit how many helpers can be connected at once; a new helper beyond that limit is refused with "forbidden" and the word `jobber_limit`.